Thank you for your purchase. All sales are considered final. We do not offer cash refunds under any circumstances. However, if your product has a manufacturing defect or does not work properly due to an issue on our end, we offer exchanges and will provide support to troubleshoot any issues. Please see below for more information on our policy.
We do not offer cash refunds. All purchases are final. We do not provide refunds for any reason, including but not limited to: change of mind, buyer's remorse, or dissatisfaction with the product.
EXCHANGES FOR DEFECTIVE PRODUCTS
If your product has a manufacturing defect or does not work properly due to an issue on our end, we will work with you to resolve the issue. Our support team is available to troubleshoot any problems you may experience. If troubleshooting does not resolve the issue, we will offer an exchange for a working replacement device. Please note: This exchange policy covers defects caused by us (manufacturing defects, faulty components, etc.). Damage caused by the customer (drops, water damage, misuse, etc.) is not covered. Exchange requests must be made within one hundred eighty (180) days of the purchase date.
To request an exchange for a product with a manufacturing defect, please email customer service at support@secretsolver.com. Our support team will first work with you to troubleshoot the issue. If troubleshooting cannot resolve the problem, we will provide you with a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:
Secret Solver, LLC
Attn:
Returns
RMA #[Your RMA Number]
707 S Farmer Ave
Apt 3003
Tempe, AZ 85281
United States
For exchanges due to defective or non-working devices, we will provide a prepaid shipping label for your return. You will not be charged for return shipping.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed and your replacement device has shipped.
SUPPORT & TROUBLESHOOTING
Before requesting an exchange, our support team is available to help troubleshoot any issues you may experience with your device. Many issues can be resolved remotely through our support process. Please contact us at support@secretsolver.com with a description of the problem, and we will do our best to help you.
QUESTIONS
If you have any questions concerning our return policy,
please contact us at: